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The ACCC has accepted Apple Australia’s undertaking to improve its consumer guarantee policies and practices

In a reminder that Consumer Rights under the Australian Consumer Law (ACL) cannot be removed or replaced, the Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking from Apple Pty Limited (Apple) to ensure stricter compliance with ACL requirements. The undertaking arose in response to a number of concerns the ACCC had about false or misleading representations that were being made by Apple staff in relation to consumer rights.

The ACCC was concerned about representations being made in relation to a number of Apple products and non-Apple manufactured products sold in Australia. In particular, the ACCC was concerned about Apple staff applying Apple’s own warranties and refund policies to the exclusion of the consumer guarantees in the ACL. The undertakings serve as a reminder that consumer guarantees under the ACL have no set expiry date and operate in addition to any express or voluntary warranties offered by a business.

The actions of the ACCC indicate that it is continuing to be pro-active in ensuring that companies do not provide misleading information to consumers about their rights under Australian Law. Read the full article here.